MAI CALLS PRIVACY POLICY
Effective Date: December 2024

1. INTRODUCTION

This Privacy Policy ("Policy") outlines how MAI Calls ("we," "us," or "our") collects, uses, stores, and shares personal and business data when you use our services, including our website (www.maicalls.com), our AI-powered receptionist platform, and any related features (collectively, the "Service"). By using the Service, you consent to the data practices described here. This Policy is subject to and incorporated into our Terms and Conditions.

2. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Identifiers

  • Name, phone number, email address, business information, account credentials.

b) Call & Communication Data

  • Audio recordings, call transcripts, voicemail data, SMS logs.

c) Usage Information

  • Browser type, IP address, access times, pages viewed, device identifiers.

d) Cookies & Tracking

  • We use cookies to remember preferences, secure access, and enhance analytics.

e) Location Data

  • If enabled, we may collect general location data to tailor call handling or improve service delivery.

3. HOW WE USE YOUR DATA

We use the data we collect to:

  • Provide and operate the MAI Calls Service

  • Configure and update your AI receptionist

  • Maintain billing, analytics, and support

  • Improve functionality, accuracy, and customer experience

  • Prevent fraud or abuse

  • Train and refine AI models using anonymized content

4. DATA SHARING & DISCLOSURE

We do not sell your personal information. We may share data with:

  • Service Providers: To help us operate and maintain our Service (e.g., hosting, billing, analytics).

  • Legal Authorities: If required by law, subpoena, or court order.

  • Business Transfers: In the event of a merger, acquisition, or asset sale.

  • Security or Compliance Reasons: To protect rights, enforce policies, or address misuse.

Anonymized and aggregated data may be shared with partners or used internally for service development.

5. DATA RETENTION

We retain data only as long as needed to operate the Service, fulfill obligations, or comply with legal requirements. You are responsible for downloading or exporting any call logs, transcripts, or data you wish to keep. We do not guarantee indefinite data storage.

6. DATA SECURITY

We apply industry-standard safeguards to protect your information. However, no system is 100% secure. You use the Service at your own risk and are encouraged to maintain backups of important data.

7. YOUR RIGHTS & CHOICES

You may request to:

  • Access or correct your data

  • Delete your account or data (subject to retention requirements)

  • Opt out of marketing emails

To make a request, contact us at [email protected].

8. CHILDREN’S PRIVACY

MAI Calls is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have, contact us to request deletion.

9. INTERNATIONAL USE

If you access MAI Calls from outside the U.S., your data may be processed and stored in the United States. By using the Service, you consent to that transfer.

10. THIRD-PARTY TOOLS

We may use third-party tools such as:

  • Analytics: Google Analytics, Cloudflare, PostHog, etc.

  • CI/CD Tools: GitHub and other dev platforms

  • Payment Processors: Your card info is handled securely via Stripe or other trusted providers. MAI Calls does not store full payment credentials.

These providers may collect data per their own privacy policies.

11. POLICY UPDATES

We may revise this Privacy Policy from time to time. The latest version will always be posted on our website. Continued use of the Service means you accept any changes.

12. CONTACT

Questions about this Privacy Policy? Email us at [email protected].

MAI Calls © 2024. All rights reserved.