MAi Calls Privacy Policy

Effective Date: December 2024

1. INTRODUCTION

This Privacy Policy (“Policy”) explains how MAi Calls LLC (“MAi Calls,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use our services, including our website (www.maicalls.com), our AI-powered receptionist platform, and related tools such as Google review management, webchat, 2-way SMS, CRM, landing pages, funnels, calendars, and forms (collectively, the “Service”).

By using the Service, you consent to the data practices described in this Policy. This Policy is incorporated into and forms part of our Terms and Conditions.

2. INFORMATION WE COLLECT

Personal & Business Identifiers: Name, email, phone number, business details, account credentials.
Communication Data: SMS logs, chat messages, call recordings, transcripts, and appointment data.
Usage Information: Browser type, IP address, device identifiers, activity logs.
Cookies & Tracking: Used to secure sessions, remember preferences, and analyze usage.
Location Data: Approximate geolocation for service optimization and fraud prevention.

3. HOW WE USE YOUR DATA

We use your data to:

Deliver, operate, and improve the MAi Calls platform.
Configure custom AI receptionist workflows and automations.
Provide billing and customer support.
Detect and prevent fraud or abuse.
Conduct analytics to enhance performance.
Train and refine AI tools using aggregated or anonymized data.

4. DATA SHARING & DISCLOSURE

We do not sell your data. We may share limited information only with:

Service Providers (e.g., hosting, analytics, messaging, billing).
Legal Authorities when required by law or subpoena.
Security Partners to detect and prevent fraud or abuse.
Anonymized Research Partners for improving features and reliability.

5. DATA RETENTION

Data is retained only as long as needed to operate the Service or meet legal requirements.
Users are responsible for exporting their own call or chat records as needed.

6. SECURITY

We use encryption, access controls, and monitoring to safeguard data.
While we maintain best practices, no system is fully secure. Use is at your own discretion.

7. YOUR RIGHTS

You may:

Request access or corrections to your data.
Request deletion of your account (subject to legal obligations).
Opt out of marketing emails.

Contact: [email protected]

8. CHILDREN’S PRIVACY

Our Service is not intended for minors under 13. Any collected data will be deleted promptly.

9. INTERNATIONAL USE

If you access our Service outside the U.S., your data may be processed in the U.S. or other jurisdictions.

10. THIRD-PARTY TOOLS

We may use:

Analytics: Google Analytics, Cloudflare.
Messaging: Twilio or similar providers.
Payment: Stripe and other PCI-compliant vendors.

Each provider has its own privacy policy — please review theirs directly.

11. UPDATES

We may update this Policy periodically. The latest version will always be posted on our website.

12. CONTACT

Email: [email protected]
Mail: MAi Calls LLC, 2200 N Commerce Pkwy, Weston, FL 33326